Question 1

Store Policy

Accepted Answer

All orders are processed within twenty-four hours. Orders, as of December 12 (2025), are shipped between five to ten (5-10) business days of purchase.
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Condition of product is not guaranteed as the responsibility of Closet Crisis. Any damage sustained through shipping is the responsibility of the shipping company. After the product has shipped (via letter-mail/parcel) Crisis Collector is no longer held accountable and will not issue refunds as of May 13, 2020. Please note that Closet Crisis does not offer letter-mail shipping as of January 2025.
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Great care is taken to ensure all information is accurate however, mistakes may occur. Mistakes are corrected as soon as possible and anyone affected is notified. Where necessary, an order may be cancelled prior to shipping.

*This policy was updated December 2025.

Question 2

Returns / Exchanges

Accepted Answer

When purchasing through a third-party site (Depop or Poshmark), no returns or exchanges will be accepted once the product has shipped. Please verify all information is correct prior to shipment.

*This policy was updated December 2025.

Question 3

Cancelling An Order

Accepted Answer

Orders are allowed to be cancelled within twenty-four hours of purchase through our third-party sites (Depop or Poshmark). Please reach out and message on either platform.

*This policy was updated December 2025.

Question 4

Shipping and Handling

Accepted Answer

Shipping is set at a standard flat rate for Canada. We only ship through Canada Post's expedited parcel offer. Shipping will be set at a standard fee of $19.99 for larger items or $9.99 for smaller. Please note, we no longer ship to the United States as of 2025.

Once a package has shipped, Crisis Collector is no longer held responsible and will not issue refunds.

All orders are temporarily being shipped with Purolator when purchased through Poshmark. Condition of product is not guaranteed as the responsibility of Closet Crisis. Any damage sustained through shipping is the responsibility of the shipping company. After the product has shipped (via letter-mail/parcel) Crisis Collector is no longer held accountable and will not issue refunds as of May 13, 2020. Please note that Closet Crisis does not offer letter-mail shipping as of January 2025.
​
Great care is taken to ensure all information is accurate however, mistakes may occur. Mistakes are corrected as soon as possible and anyone affected is notified. Where necessary, an order may be cancelled prior to shipping.

*This policy was updated December 2025.

Question 5

Order Status and Tracking

Accepted Answer

Once your order has been shipped, you will be able to track it using Canada Post or Purolator. Please note that our mobile app has been shut down as of 2/18/22. To stay updated on your order status, please view your receipt through the third-party app (Depop or Poshmark) where your purchase was made. If you have any further questions or need assistance, do not hesitate to contact our customer service team.

*This policy was updated December 2025.

Question 6

Payments

Accepted Answer

We prioritize the safety and security of our customers' transactions. To ensure this, we only accept payments through our third-party apps, specifically Depop and Poshmark. These platforms provide buyer protection, which safeguards your purchase and offers peace of mind. We do not accept any form of payment outside of these applications, as this policy helps prevent fraud and ensures a secure shopping experience for all our customers.

*This policy was updated December 2025.

Question 7

Pricing

Accepted Answer

Unfortunately, we do not offer price adjustments, and any order made is final. Once an order is completed, we are unable to make changes to the price or adjust the items in the order. This policy helps us maintain fairness and consistency for all our customers.

*This policy was updated December 2025.

Question 8

Coupons

Accepted Answer

There are currently no coupons on our third-party sites. We apologize for the inconvenience.

*This policy was updated December 2025.

Funko

Funko

Exclusive: $6.99 Shipping On All Poshmark Orders. Our Depop Storefront Has Shuttered. Read About Depop Here.

Closet Crisis

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Depop Store Update

Our Depop storefront is no longer accepting purchases as of January 21, 2026. We apologize for the inconvenience and will inform customers when if it reopens. In 2026, we intend to clear inventory on Poshmark.

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